Timepiece exchanges receive 100% credit towards a future purchase unless the watch is a special order or custom order item.
Credit card fees will not be refunded.

Returns and exchanges are not permitted, and will be refused, if the timepiece has been used, worn, or altered from its original condition in any way (including engraving, sizing or the removal of links, tags, etc).

Special order and custom order items, and deposits for special orders, are not returnable and are not refundable under any circumstances.  Charges and payments for watch repairs or servicing are for the work performed and are not refundable. All service or repair work is warranted for one year from the date of service.

A return authorization from Zwennis Timepieces Lda. is required prior to returning any merchandise. Return authorizations must be requested within 14 days of the date of delivery.

Your refund will be processed as soon as we have received and accepted your returned item. Upon receiving your return, the item will be inspected by Zwennis Timepieces Lda. to confirm that the original item has been returned and that it is in acceptable condition. Be aware that worn or damaged items or those that have been engraved, or altered in any way will not be accepted for return.

To properly return an item to Zwennis Timepieces Lda., please do the following:

1. Notify Zwennis Timepieces Lda. of your intent to return your item by Email: This e-mail address is being protected from spambots, you need JavaScript enabled to view it or telephone: +351 919 465 755. This e-mail address is being protected from spambots, you need JavaScript enabled to view it      

2. Send your package for return including all the original items to:

Zwennis Timepieces Lda.
Apartado 43047
1601-301 Lisbon - Portugal

3. Insure the package for the full selling price (minus taxes and shipping charges). Please check with your selected mail carrier ahead of time to make sure that they will allow you to insure your shipment for the full value. If you do not insure the item for the full selling price, Zwennis Timepieces Lda. will not accept the shipment.

If you have any questions regarding our return policy, please feel free to contact us at:

Email: This e-mail address is being protected from spambots, you need JavaScript enabled to view it or telephone: +351 919 465 755. This e-mail address is being protected from spambots, you need JavaScript enabled to view it